• Route viability studies
• Market audits and segmentation
• Competitor analyses
• Revenue projections
• Marketing and sales activity planning

Targeted Sales Calls

• Retail and business agents
• Corporate accounts
• Tour operators
• Consolidators
• Industry associations

Marketing Services

• Commercial assistance support
• Direct marketing
• E-commerce
• Database development
• HTML newsletters and mail-blasts
• Trade and consumer advertising
• Print and production

Media & Communications

• Media and consumer relations
• Sales and affinity promotions
• Campaign management
• Crisis management

Customer Service Administration

• Prompt and constructive customer dialogue

Passenger Reservations

• Call Centre Management
• Customer sales and services using CRS and Airline host systems
• Dedicated telephone lines answered in the client's name
• Automatic call distribution system
• IVRS: Integrated Voice Recognition
• Performance monitoring and reporting (call volumes, duration, lost call rate)
• Travel agency helpdesk
• Key account hotlines
• Group sales

Passenger Ticketing

• Reporting
• E-ticketing

Airport Sales and Service Desks

• Walk-up reservations
• Excess baggage
• FIM

Administration and Revenue Accounting

• Invoicing with debtor control
• Cash collection
• Bank account administration
• Liaison with credit card companies
• BSP liaison and coordination
• Refund reconciliation
• All general accounting queries

Revenue Integrity

• PNR and No-Show verification
• Agency Debit/Credit Memos
• Fares loading and control
• Competitor fares monitoring

Fiscal Representation

• Air Passenger Duty (ADP) administration
• VAT registration and claim processing
• Payroll services

Legal Services

• Compliance to local currency regulations
• Compliance to local trading regulations
• Name and logo protection
• Legal negotiation with the various authorities
• Preparation of legal documentation
• Customer claims
• Airline claim